Return & Refund Policy

At Luma Collective, we want you to feel confident when shopping with us. We offer a 30-day return policy, which means you have 30 days from the date your order is delivered to request a return.

1. Return Eligibility

To be eligible for a return, the item must be:

Unworn and unused
In the same condition in which it was received
With all original tags attached
In its original packaging

You will also need your order number or other proof of purchase.

Returns are accepted for both defective items and general returns, including situations where you change your mind about your purchase.

2. How to Start a Return

To request a return, please contact us at info@LumaCollective.store.

Once your return request has been reviewed and approved, we will provide instructions explaining how and where to return your item.

Items returned without first contacting us and receiving return instructions may not be accepted.

3. Return Shipping Costs

For returns due to a change of mind, incorrect size selection, or other reasons not caused by an error on our part, the customer is responsible for the return shipping cost.

If your item is defective, damaged, or you received the wrong item, Luma Collective will cover the reasonable return shipping cost.

If we provide a prepaid return shipping label for a customer-responsibility return, the cost of the label may be deducted from the final refund amount. Any applicable deduction will be communicated before the return is processed.

4. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item is defective, damaged, or different from what you ordered, contact us as soon as possible at info@LumaCollective.store.

We will review the issue and provide an appropriate resolution, which may include a replacement, return, or refund.

5. Non-Returnable Items

Items that have been worn, used, altered, washed, damaged after delivery, or returned without their original tags may not be eligible for return.

Any product-specific return restrictions will be clearly stated on the relevant product page before purchase.

If you are unsure whether an item is eligible for return, please contact us before sending it back.

6. Exchanges

We do not currently offer direct exchanges.

If you would like a different size, color, or product, please return the original item in accordance with this policy and place a new order for the desired item.

7. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days.

Please note that your bank or card provider may require additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@LumaCollective.store.