Shipping Policy

At Luma Collective, we aim to provide clear and reliable shipping information for customers throughout the United States.

1. Shipping Area

Luma Collective currently ships exclusively within the United States.

Orders are fulfilled through our logistics and fulfillment partners and shipped to customers within the United States.

We currently do not ship internationally.

2. Order Processing Time

Orders are generally processed within 2 to 3 business days, Monday through Friday, excluding weekends and public holidays.

Orders placed after our cutoff time will begin processing on the next business day.

Order Cutoff Time: 6:00 PM Central Time (CT)

During peak periods, promotions, or holidays, processing may take slightly longer. If a significant delay affects your order, we will contact you using the information provided at checkout.

3. Shipping Cost

We offer free standard shipping on all US orders, with no minimum purchase requirement.

Customers will not be charged additional standard shipping or handling fees at checkout.

4. Estimated Delivery Time

Our estimated delivery times are:

Processing Time: 2 to 3 business days
Transit Time: 4 to 9 business days
Estimated Total Delivery Time: 6 to 12 business days

Business days are Monday through Friday and exclude public holidays.

The estimated total delivery time begins when your order is placed and includes both processing and transit time.

Delivery times are estimates and may occasionally be affected by carrier delays, severe weather, holidays, or other circumstances outside our reasonable control.

5. Shipping Restrictions

We do not currently ship to:

PO Box addresses
APO/FPO military addresses
Locations outside the United States

Certain orders may also be subject to additional restrictions where required by applicable regulations or carrier limitations.

6. Tracking Information

Once your order has shipped, tracking information will be provided when available.

Please allow some time for the carrier's tracking system to update after your shipment has been dispatched.

7. Incorrect Addresses and Failed Deliveries

Customers are responsible for providing a complete and accurate delivery address at checkout.

If a package cannot be delivered because of incorrect or incomplete address information, it may be returned to the relevant fulfillment facility or shipping carrier.

If this occurs, please contact our customer service team so we can assist you. Additional shipping costs may apply if an order needs to be reshipped because of incorrect address information supplied by the customer.