Shipping Policy

At Luma Collective, we are proud to offer reliable and efficient shipping to our customers. Please read below for everything you need to know about how we deliver your orders.

1. General Shipping Information

We currently offer shipping within Europe.

Shipping options, costs, and delivery times may vary depending on your location and the size or weight of your order.

2. Processing Time

Orders are typically processed within 2 to 3 business days, Monday to Friday, excluding weekends and public holidays.

During peak seasons or promotional periods, processing times may be slightly longer. If there are any delays, we will keep you informed.

3. Shipping Rates

Free Shipping
We offer free shipping on all orders, with no minimum purchase required.

4. Estimated Delivery Times

Here is what you can expect once your order has been processed:

Processing Time: 2 to 3 business days, Monday to Friday
Transit Time: 4 to 9 business days, Monday to Friday
Total Delivery Time: 6 to 12 business days
Order Cutoff Time: 6:00 PM
Time Zone: Central European Time, CET

Please note that delivery times are estimates and may vary due to carrier delays, customs processing, or unforeseen circumstances.

5. Shipping Restrictions

We do not ship to PO Box addresses, military addresses, or restricted regions. Some items may also be subject to shipping restrictions depending on local regulations.

6. Failed Delivery or Returned Packages

If a delivery attempt fails due to incorrect address information or if a package cannot be delivered, it may be returned to us. In such cases, we will contact you to arrange a new shipment. Additional shipping costs may apply.

7. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us as soon as possible at
info@lumacollective.store

We will work with the shipping carrier to investigate the issue and resolve it promptly.

8. Shipping Policy Updates

We may update this Shipping Policy from time to time to reflect changes in our operations or to comply with applicable requirements. The most recent version will always be available on this page.

Last updated: January 20, 2026