Terms of Service
Last updated: September 1, 2026
Overview
Welcome to Luma Collective.
Luma Collective is operated by ALC AB, a company registered in Sweden. The terms “we,” “us,” and “our” refer to Luma Collective and ALC AB, as applicable.
These Terms of Service govern your access to and use of our website, products, services, and related features.
Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and services to you.
By accessing our website or placing an order, you agree to these Terms of Service together with any policies referenced on our website, including our Privacy Policy, Shipping Policy, Return & Refund Policy, and Payment Policy.
If you do not agree with these Terms, you should not use our Services.
1. Eligibility and Account Information
By using our Services, you confirm that you are legally permitted to enter into a binding agreement under the laws applicable in your state or jurisdiction of residence.
When placing an order or using certain features of our website, you may be required to provide information including your name, email address, billing information, shipping address, and payment details.
You agree to provide accurate, current, and complete information.
You are responsible for maintaining the confidentiality of any account credentials associated with your account.
2. Products
We make reasonable efforts to display product descriptions, images, colors, sizes, and other information as accurately as possible.
Actual product colors or appearance may vary depending on your device, display settings, or lighting conditions.
Product availability, descriptions, specifications, and prices may be updated from time to time.
We reserve the right to discontinue products or limit quantities where reasonably necessary.
3. Orders
When you place an order through Luma Collective, you are submitting an offer to purchase the selected products.
We reserve the right to accept, decline, or cancel an order where reasonably necessary, including in cases of payment issues, suspected fraud, product unavailability, pricing errors, or incorrect order information.
Your order is confirmed when we send you an order confirmation following successful payment authorization or processing.
Please review your order information carefully before completing checkout.
Orders are subject to our Return & Refund Policy.
Products purchased through Luma Collective are intended for personal use and not unauthorized commercial resale.
4. Prices, Taxes, and Payment
All prices on Luma Collective are displayed in United States Dollars (USD) unless otherwise stated.
The price charged for a product is the price displayed at checkout at the time your order is placed.
Applicable sales taxes, where required, will be calculated and displayed during checkout.
Payments are handled in accordance with our Payment Policy.
We reserve the right to correct obvious pricing or billing errors. If an error affects an order you have already placed, we will contact you before taking further action where appropriate.
5. Shipping and Delivery
Luma Collective currently ships exclusively within the United States.
Orders may be processed and fulfilled through third-party logistics and fulfillment partners.
Shipping costs, processing times, estimated transit times, restrictions, and delivery information are described in our Shipping Policy.
Delivery dates are estimates and may occasionally be affected by circumstances outside our reasonable control, including carrier delays, severe weather, holidays, or other logistical disruptions.
If an order is lost, damaged, or delivered incorrectly, please contact us so we can review the issue in accordance with our Shipping Policy and Return & Refund Policy.
6. Returns and Refunds
Returns, refunds, damaged products, incorrect items, and related procedures are governed by our Return & Refund Policy.
Please review that policy before placing an order.
7. Intellectual Property
Unless otherwise stated, the content available through the Luma Collective website, including branding, text, graphics, layout, and design, is owned by or licensed to Luma Collective or ALC AB and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, or commercially use our protected content without prior written permission, except where permitted by law.
8. Third-Party Services and Tools
Our website may use or provide access to services, applications, payment processors, fulfillment providers, or tools operated by third parties.
Your use of third-party services may also be subject to the terms and privacy practices of those third parties.
We are not responsible for third-party services to the extent permitted by applicable law.
9. Third-Party Links
Our website may contain links to websites or services operated by third parties.
We are not responsible for the content, security, or privacy practices of third-party websites.
You should review their applicable terms and policies before using those services.
10. Shopify
Our online store is hosted and powered by Shopify.
Purchases made through Luma Collective are transactions between the customer and Luma Collective / ALC AB, not Shopify.
Shopify provides ecommerce infrastructure and may process certain information as necessary to provide its services.
11. Privacy
Our collection and use of personal information is described in our Privacy Policy.
Third-party service providers, including Shopify, payment providers, shipping providers, and fulfillment partners, may also process personal information as necessary to provide their services.
12. Feedback
If you voluntarily provide suggestions, comments, reviews, or other feedback about Luma Collective, you grant us permission to use that feedback for legitimate business purposes, subject to applicable law.
13. Errors and Inaccuracies
Occasionally, our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, or other information.
We reserve the right to correct such errors and update information where reasonably necessary.
If a material error affects an order already placed, we will handle the matter fairly and in accordance with applicable law.
14. Prohibited Uses
You may not use our website or Services:
- For unlawful or fraudulent purposes
- To violate applicable laws or regulations
- To infringe intellectual property or other legal rights
- To introduce malicious code or interfere with the security or operation of the website
- To misuse our Services in a way that causes harm to Luma Collective, other customers, or third parties
We may restrict access to the Services where reasonably necessary to address violations of these Terms.
15. Disclaimer of Warranties
We make reasonable efforts to provide accurate information and reliable Services.
Except as expressly stated in these Terms or as required by applicable law, the Services are provided without additional warranties or representations.
Nothing in these Terms excludes any warranty, guarantee, or consumer right that cannot lawfully be excluded.
16. Limitation of Liability
To the maximum extent permitted by applicable law, Luma Collective and ALC AB will not be liable for indirect, incidental, special, or consequential losses arising from your use of the Services.
Nothing in these Terms limits liability that cannot legally be limited or excluded.
17. Indemnification
To the extent permitted by applicable law, you agree to indemnify Luma Collective and ALC AB against claims or losses arising directly from your unlawful misuse of the Services or material violation of these Terms.
18. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.
19. Entire Agreement
These Terms, together with the policies referenced on our website, constitute the agreement governing your use of the Services.
20. Assignment
You may not transfer your rights or obligations under these Terms without our prior written consent where such restriction is permitted by law.
We may assign our rights and obligations as part of a legitimate business transfer or restructuring, subject to applicable law.
21. Governing Law
These Terms are governed by applicable law.
Nothing in these Terms limits any mandatory consumer protection rights that may apply to you under the laws of your state or jurisdiction.
22. Headings
Section headings are provided for convenience only and do not affect the interpretation of these Terms.
23. Changes to These Terms
We may update these Terms from time to time to reflect changes in our Services, business operations, or applicable requirements.
The latest version will always be available on this page together with the updated revision date.
Contact Information
Email: info@LumaCollective.store
Phone: +1 773 788 3682
Store / Brand: Luma Collective
Legal Business Name: ALC AB
Company Registration Number: 559470-5302
Legal Business Address:
Vallvägen 22
771 41 Ludvika
Sweden